Sydney Event Caterer in Alexandria, unique and creative menu design for Weddings, Birthdays, Corporate Events and Private Events.
 

Terms & Conditions

 
15.jpg
 

PACKAGE INCLUSIONS

Your food will be delivered within food grade biodegradable cardboard catering boxes with lid and your Family Roast & Smoke Range food will be delivered in a recycblable aluminium tray which is appropriate for reheating. Your meals will be will be stored in a polystyrene box with packs of ice to keep chilled. Your food will be delivered chilled, and will be ready to heat in a microwave or oven and will provide heating instructions with your delivery docket. Orders do not include disposable cutlery or paper napkins, however, we have made these available for order.

DIETARIES

We cater to all dietary requirements. Dietaries must be submitted with your order.

MINIMUM SPENDS

Made at Home | Picnic Hampers | Drinks - Minimum spend per order $100 + GST

Drop off Event Catering Menus - Minimum spend per order $350 + GST + delivery surcharge*

All prices are exclusive of GST

*For events, please speak with our team for event drop off catering menus, inclduding canapes and grazing platters.

ORDERS

Cut off time for the Tuesday delivery (week prior) is Thursday at 5 PM.

Cut off time for the Friday delivery is Tuesday (prior) at 5 PM.

PAYMENT

All payments have to be made before your purchase can be delivered. We have an online payment portal and accept VISA & MASTERCARD ONLY. For direct transfers, your meals will only be delivered once the transfer has been completed. Bank details will be provided on your invoice following your order.

BANK DETAILS

Bank: Commonwealth Bank

Account: Studio Neon HQ Pty Ltd

BSB: 06 2112

Account No: 1023 0242

DELIVERIES

Deliveries are made 2 x per week:

Tuesday between 2:00 PM & 8:00 PM

Friday between 2:00 PM & 8:00 PM

*Week day and weekend deliveries outside of the above listed delivery days / hours for ‘one off events’ and ‘Private Dining’ are limited and subject to availability and a delivery surcharge + minimum spend will apply. Please contact hello@studioneon.com.au with your enquiry, or call 0413 923 449.

If you are not home at the time of delivery, we will leave the order at the front door or in an area specified by you when placing your order. The ice packs in the box allows it to be left in a shaded area for up to 4-6 hours (this may change based on weather temperature). Studio Neon HQ Pty Ltd will not be liable for any damage to the product if left outside for extended periods of time nor if box is damaged or stolen after delivery.

If you live or work in a secured apartment complex, please ensure you are home to receive your delivery. If no one is available to collect your delivery, please arrange a suitable place to leave the order. If our driver is unable to access the apartment / workplace you will have to organise a different delivery date for an extra charge.

DELIVERY CHARGES:

We deliver to areas in Sydney NSW within a maximum of 10 kms of our Commercial Kitchen. A flat rate is charged for each delivery based on a kilometer radius of Studio Neon Headquarters. If you are unsure if you fall within the km radius, please speak with the team.

STUDIO NEON WAREHOUSE & COMMERICAL KITCHEN

Studio Neon Headquarters

140 - 142 McEvoy Street,

Alexandria NSW, 2015


DELIVERY DAYS

TUESDAY & FRIDAY - 2PM – 8PM*

$12.00 within 5 kms from Studio Neon HQ

$15.00 within 5-10 kms from Studio Neon HQ

*Delivery times within the allocated time frame will be subject to our run schedule on the day.

CANCELLATIONS

We use the freshest market ingredients and cook each meals to order. Due to this reason to cancel your order you must notify us 48 hours prior to your delivery day ( 2 PM cut off - 2 business days prior) . Unfortunately, any cancellation requests made after this time cannot be honored as your order will already be prepared. Therefore, you will be charged the full amount of the order.

FEEDBACK

If it is your first time ordering with made. By Studio Neon, we will give you a call to ensure you are happy with our services. If it is not your first time and you have feedback (good or bad) please email us at hello@studioneon.com.au or give us a call on (+61) 0413 923 449. We will always appreciate feedback as it helps us to provide a better service.

SYDNEY+WINE+BEER+SPIRITS+FINAL.jpg
 

 

SYDNEY WINE BEER SPIRITS & STUDIO NEON HQ PTY LTD

Studio Neon HQ Pty Ltd have partnered with Sydney Wine Beer Spirits to offer you a selection of beverages.

MINIMUM & MAXIMUM ORDERS

Alcohol orders will only be available when booked in conjunction with a food package. Minimum order 1 x bottle per $100 minimum order.

RSA & 18 YRS + ONLY

Over 18's only. Proof of age card / Drivers licence will be checked prior to order being confirmed and will be checked again on delivery by delivery. "Sydney Wine Beers & Spirits" in partnership with Studio Neon practices responsible service of alcohol (RSA).

SYDNEY WINE BEER SPIRITS LEGAL

When placing an order with Sydney Wine Beer Spirits you confirm that you are over the age of 18 years, and that all details relating to your order are true and correct. It is a legal requirement that persons placing the order is over the age of 18 years, and that the person receiving the delivery is over the age of 18 years. You will be asked to provide a copy of your proof of age card or drivers licence in order to finalise your purchase online with Sydney Wine Beer Spirits and Studio Neon HQ Pty Ltd. You are then required to be the receiver of your goods on delivery and will need to provide your proof of age card / drivers licence prior to handing over any product. You will confirm that any gifts you purchase via Sydney Wine Beer Spirits and Studio Neon HQ Pty Ltd will be received by persons over the age of 18 years.

WARNING: Under the Liquor Control Reform ACT 1998 it is an offence to supply alcohol to a person under the age of 18 years (Penalty Exceeds $6,000) For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500)

Liquor Licence: LIQP700354887 ABN:81 633 285 739