TERMS & CONDITIONS
Deposit & Payment Terms
Confirmation of a booking is made once these terms and conditions have been signed and returned and the deposit has been paid.
A credit card authorization form is to be filled in to secure your booking and a nominated booking deposit will be required to confirm your event and Studio Neon as your caterer. Final numbers and full balance pre-payment is required no less than five working days prior to your event. Decreases in your final numbers after this time are nonrefundable. Any additional charges or increases that may arise in the lead up or during your event are required to be paid in full no later than five working days after your event. Your nominated credit card will act as a guarantee on your account and we we reserve the right to charge this card for the agreed amount of your event, plus any additional charges and credit card surcharges, if you fail to make payment within the times provided by this agreement.
Failure to pay within the terms and conditions may be considered default and may be subject to an interest rate of 5% per day. You, the booking form signatory, may be liable to any legal fee’s and/or any collection fees for the amount in default.
Payment is required on the specified due date on invoice. Transactions or purchases can be made with a nominated credit card or via Direct Debit on the details attached. We accept MasterCard or Visa.
Credit Card: All credit card transactions are processed via our partner payment service Squarespace / Stripe and are subject to a 2.5% Surcharge.
Bank transfers: You are required to send our team a copy of your bank transaction via remittance advice as proof of payment. Bank details will be provided on your invoice following your order. Events will only be confirmed on receipt of payment.
Cancellations must be provided in writing to Studio Neon. Cancellation 30 days prior to the date of the event will result in a cancellation fee of 100% of the overall event cost. Price Guarantee & Menu Variations Your deposit will guarantee that menu and beverage prices do not increase from the quote provided to you.
Dietaries & Allergies.
Special diets will be accommodated where possible. Whilst all care is taken in relation to food allergies and intolerances advised to us by our clients, as our kitchen prepares all food types, we accept no responsibility for any adverse reaction by any guest to the food prepared or served by us.
Menu prices provided include the cost of kitchen prep staff for event of 50 guests or more. Should your number of guests be below 50 guests, additional kitchen staffing fees will be quoted for. Should you require on- site chefs, wait staff or beverage staff for your event, this can be quoted separately based on the set-up, service and pack up times. Should you extend upon your agreed schedule on the day of your event, additional charges may apply.
Equipment Hire & Services
Based on the provided facilities at your function venue, additional equipment may be required to successfully execute your event. In the event that this required, you will be quoted separately additionally for this and may incur a sourcing fee. Any damaged caused to hire equipment, inclusive of tables, chairs, linen, cutlery and crockery, is the financial responsibility of you, the booking form signatory.
Insurance and Liability
You, the booking form signatory, are responsible for arranging cover for any valuable articles. You are financially responsible for any damage or loss sustained to the premises and the property by your guests or by us.